Auto Attendant Design

Call Flow

Should the Auto Attendant:

Answer all incoming calls

Answer incoming calls when operator lines are busy

Answer incoming calls only after normal business hours

Other: ______________________________________________________________________________

If answering all incoming calls, when lines to the Auto Attendant are busy, should the incoming calls be:

Given a busy signal

Ring until ports are available

Transferred to an operator or extension List Ext:_____________

If answering all incoming calls, should incoming calls from non-Touch-Tone phones be:

Provided an alternate number and politely disconnected List alternate #_____________

Transferred to an operator or extension List Ext:_____________

Transferred to a mailbox List Mailbox:_____________

If more than one company or organization is being supported by the system, should the system:

Provide individualized greetings for each company/organization

Provide the same greeting for all companies/organizations

Other (describe): _______________________________________________________________________

Standard Greetings

* Attach written of greetings to be recorded for business hours, non-business hours, Auto Attendant main greeting, all Auto Attendant sub-greetings and specialty mailboxes.

Who is the designated person to record the greetings? Name____________________ Number______________

Holiday Greetings

*Attach a list all Holidays and the dates that the Customer Observes

Does the Customer plan on having individual greetings for each holiday? YES NO

Auto Attendant Menu Prompt Sheet (sheet ___ of ___)

Digit # (1) Description:___________________________________